Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Register for an account on our website
• Subscribe to our newsletter
• Contact us through our website or phone
• Participate in surveys or promotional activities
• Check in at our resort

This information may include:

• Name and contact information (email, phone, address)
• Payment and billing information
• Government-issued ID information
• Preferences and special requests
• Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

• Processing and managing your reservations
• Providing accommodation and resort services
• Communicating about your booking or stay
• Handling special requests and preferences

2.2 Customer Service

• Responding to your inquiries and requests
• Providing customer support
• Resolving complaints or issues
• Following up on your experience

2.3 Marketing and Communications

• Sending promotional offers and newsletters (with your consent)
• Informing you about new services or facilities
• Conducting market research and surveys
• Personalizing your experience with us

2.4 Legal and Security

• Complying with legal obligations
• Protecting against fraud and security threats
• Enforcing our terms and conditions
• Maintaining records as required by law

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Customer support systems
• Analytics and reporting

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our guests
• Investigate fraud or security issues

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate security measures to protect your personal information:

4.1 Technical Safeguards

• SSL encryption for data transmission
• Secure servers and databases
• Regular security updates and patches
• Access controls and authentication

4.2 Physical Safeguards

• Restricted access to physical facilities
• Secure storage of physical documents
• Proper disposal of sensitive information

4.3 Administrative Safeguards

• Employee training on data protection
• Regular security assessments
• Incident response procedures
• Data retention policies

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

5.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

5.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Update your preferences and contact details

6.2 Data Portability and Deletion

• Request a copy of your data in a portable format
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications

6.3 Marketing Opt-Out

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences in your account

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Specific retention periods:

• Booking Information: 7 years for tax and legal purposes
• Marketing Data: Until you opt-out or 3 years of inactivity
• Website Analytics: 26 months
• CCTV Footage: 30 days (security purposes)

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes
• Binding corporate rules

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

For guests under 18, we require parental or guardian consent for certain activities and data collection.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes where required

12. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:

We will respond to your inquiry within 30 days of receipt.

13. Governing Law

This privacy policy is governed by the laws of India and the Information Technology Act, 2000, and its rules. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Karnataka, India.