Cancellation Policy

Room Booking Cancellations

48+ Hours Before Check-in

100% Refund - Full refund minus a small processing fee of ₹200

Cancel online or by phone
Instant confirmation of cancellation
Refund processed within 5-7 business days

24-48 Hours Before Check-in

50% Refund - Half of the booking amount will be refunded

Contact our reservations team directly
Cancellation fee of 50% applies
Refund processed within 7-10 business days

Less Than 24 Hours

No Refund - Full charges apply for late cancellations

Booking amount is non-refundable
May be eligible for future credit in special cases
Contact management for exceptional circumstances

No-Show Policy

Full Charges Apply - 100% of booking amount forfeited

Room held until 6 PM on check-in date
After 6 PM, considered a no-show
No refund or credit available

Event Booking Cancellations

30+ Days Before Event

90% Refund

Minimal cancellation fee of 10%
Full vendor coordination for cancellation
Refund processed within 10-14 days
Decoration and catering charges refunded

15-30 Days Before Event

50% Refund

Venue booking charges partially refunded
Vendor cancellation fees may apply
Catering orders may incur additional charges
Decoration setup costs non-refundable

7-15 Days Before Event

25% Refund

Limited refund due to committed resources
Vendor payments already processed
Staff scheduling costs apply
Partial catering refund possible

Less Than 7 Days

No Refund

All vendor commitments finalized
Staff and resources fully allocated
Food preparation already begun
Decoration materials ordered

Special Circumstances & Exceptions

Medical Emergencies

We understand that health emergencies can disrupt travel plans unexpectedly.

Medical certificate from registered practitioner required
Up to 80% refund possible depending on timing
Hospitalization or serious illness considered
Family medical emergencies included

Natural Disasters & Weather

Severe weather conditions or natural disasters affecting travel.

Official weather warnings or travel advisories
Flight cancellations due to weather
Road closures preventing access
Full refund or rescheduling options available

Government Restrictions

Travel restrictions or lockdowns imposed by government authorities.

COVID-19 related travel restrictions
Lockdown orders affecting travel
Border closures or quarantine requirements
Full refund or credit for future use

Bereavement

Loss of immediate family member requiring cancellation.

Death certificate or official documentation required
Immediate family members covered
Compassionate refund up to 90%
Expedited processing within 3-5 days

Refund Process & Timeline

1

Submit Cancellation Request

Contact us via phone, email, or online portal with your booking details.

+91 8050639704 bookings@seabirdresort.com

2

Verification & Processing

Our team verifies your booking and calculates the refund amount based on our policy.

Booking confirmation number required
Identity verification for security
Refund calculation provided

3

Refund Initiation

Refund is processed to your original payment method within specified timeframes.

Credit/Debit Card 5-7 business days

Bank Transfer 3-5 business days

UPI/Digital Wallet 1-3 business days

Group Booking Cancellations

Note: Group bookings (10+ rooms or 50+ guests) have specialized cancellation terms due to the extensive coordination required.

Group Cancellation Terms

60+ days before arrival: 90% refund of total booking
30-60 days before arrival: 70% refund of total booking
15-30 days before arrival: 40% refund of total booking
Less than 15 days: 10% refund or future credit option

Partial Group Cancellations

Individual room cancellations within groups follow standard policy
Reduction in group size may affect negotiated rates
Minimum group size requirements must be maintained
Catering and event arrangements adjusted accordingly

Important Terms & Conditions

Processing Fees

All refunds subject to payment gateway charges (2-3%)
International transaction fees borne by guest
Bank charges for refund processing may apply

Modification vs Cancellation

Date changes subject to availability and rate differences
Room type upgrades/downgrades possible with rate adjustment
One free modification allowed up to 48 hours before check-in

Third-Party Bookings

Bookings made through travel agents follow their cancellation policy
Online travel portal bookings subject to their terms
Direct resort bookings offer more flexibility

Seasonal Considerations

Peak season bookings may have stricter cancellation terms
Festival and holiday periods require earlier cancellation
Wedding season bookings have specialized policies

Need Help with Cancellation?

Phone Support

Speak directly with our reservations team

+91 8050639704 +91 9763670010 Available 24/7 for cancellations

Email Support

Send your cancellation request via email

bookings@seabirdresort.com Response within 2-4 hours

WhatsApp Support

Quick assistance via WhatsApp

+91 8050639704 Instant response during business hours